I cannot find my recorder
Follow these steps if your recorder does not appear in the CortexaNote app.
Step 1: Make sure your CortexaNote Recorder is on and charged.
Ensure your CortexaNote Recorder is powered on and has a sufficient battery charge. A low battery level may affect Bluetooth connectivity.
Step 2: Move the recorder closer to your device
Keep your recorder in range of your device. Avoid placing the recorder on metal surfaces or inside an enclosed compartment.
Step 3: Verify Bluetooth is enabled
Ensure Bluetooth is enabled on your device.
Step 4: Check app permissions
Make sure your CortexaNote app has the required Bluetooth and location permissions enabled.
Step 5: Restart your devices
If the problem persists, restart your phone and the CortexaNote Recorder.
Recorder won't connect or recorder keeps disconnecting
Step 1: Check for updates
Ensure your app and the CortexaNote Recorder are up to date.
Step 2: Turn Bluetooth off and on
Turn off Bluetooth in your device settings. Wait a few seconds, then turn it back on and try reconnecting your recorder.
Step 3: Contact support
If the recorder still doesn't connect, contact CortexaNote Support. Our support team can unlink and reset the recorder so you can pair it again.