How do I order a recorder?
Purchase a CortexaNote Recorder directly from the CortexaNote website.
How long does shipping take?
Orders are typically processed and shipped within 1–3 business days. Delivery generally takes 3–8 business days, depending on your location.
How can I track my order?
After your order ships, you will receive an email with FedEx tracking details. Use the tracking link provided to monitor your shipment’s status and estimated delivery date.
My order hasn't arrived. What should I do?
Check your FedEx tracking information for updates. If your package has not arrived within seven days of its estimated delivery date, contact CortexaNote Support through our website or by email at [email protected]. Include your order number and tracking information so our team can assist you.
Refunds and returns
For refund or return inquiries, contact CortexaNote Support via the website or by emailing [email protected].
Can I get a refund on my order?
Include your order number, the email address used for your purchase, and the reason for your request when contacting support.
Refund eligibility depends on the condition of the recorder and the circumstances of the request. Our support team will review your request and provide return instructions when applicable.
Refunds are issued to the original payment method after the recorder is returned and received.
Can I cancel my order?
If you wish to cancel your order, contact CortexaNote Support as soon as possible.
Orders that have not yet shipped may be canceled directly. If your order has already shipped, you may be asked to refuse the package upon delivery so it can be returned to CortexaNote.
A $20 interception fee may apply if the shipment needs to be intercepted in transit. Once the recorder is intercepted or returned, the appropriate refund will be issued to your original payment method.
Warranty
CortexaNote Recorders include a limited one-year warranty from the date of purchase.
What is not covered under the warranty?
Unauthorized disassembly, repair, or modification
Damage resulting from misuse, liquid exposure, or the use of improper accessories
Damage caused by events outside of CortexaNote's control, including natural disasters
Normal wear and tear
Cosmetic damage
Products with altered or missing serial numbers
How do I submit a warranty claim?
To submit a warranty claim, contact CortexaNote Support or email [email protected] with:
Your order number or any proof of purchase
Device serial number
Description of the issue
Photos or videos of the issue
The support team will review your claim and provide appropriate troubleshooting, return, repair, or replacement instructions.