After a qualifying hardware purchase, CortexaNote emails you a redemption code for your gifted subscription. Open CortexaNote from that email and redeem the benefit.
Before you start
Make sure you have:
A CortexaNote account.
Access to billing if you're on a team.
The redemption code email from CortexaNote.
The redemption code expires 90 days after it is issued.
Step 1: Open the redemption code email
After your hardware purchase is complete, CortexaNote sends your redemption code by email.
Click Open Cortexa in the email. Sign in to your CortexaNote account if prompted.
Step 2: Apply the code in Billing
After you click Open Cortexa, CortexaNote opens the Billing page.
In Have a redemption code?, review the redemption code. When the field is empty, copy the code from the email and paste it into the field. Then click Apply code.
Step 3: Claim the subscription credit
Review the gifted subscription details, then click Claim credit and continue to checkout.
You will be redirected to Stripe Checkout. When the gifted credit covers all current billable seats, the amount due in Stripe may be $0. Complete checkout even when the total is $0.
In Stripe Checkout, review the total, then click Subscribe to complete checkout.
After checkout is complete, Stripe redirects you back to CortexaNote. The gifted subscription credit will be applied to your account.
Open Billing manually
You can also open the redemption area manually:
1. Sign in to CortexaNote.
2. Click Account settings.
3. Open Billing.
4. Enter your code in Have a redemption code?, then click Apply code.
What the gifted subscription covers
The gifted subscription is applied as a clinician seat credit. It is not a general coupon or trial.
For example, an offer that includes 1 month of Success for 1 seat gives 1 Success seat credit for 1 month after redemption.
When your team has more active members than the gifted seats cover, the extra seats are billed normally. For example, with 3 active members and credit for 1 seat, the credit covers 1 seat and the other 2 seats are billed normally.
Unused gifted seats do not become cash balance or a refund when your team has fewer active members than the credit covers.
Existing subscriptions
For teams with an existing subscription, the credit is applied immediately after the code is successfully redeemed.
When the code matches your current plan, the credit is added to your current subscription.
A code for a higher plan, such as a Practice code on a Clinician plan, may upgrade your plan immediately and apply the credit to the higher one.
A code for a lower plan than your current plan, such as a Practice code on a Clinician plan, cannot be applied to that workspace.
For already-paid billing periods, Stripe may calculate prorated charges or credits. This usually appears as account credit applied to future invoices, not as an immediate refund to your card.
The credit is applied immediately after redemption. It is not simply added to the end of your current subscription period.
After the gifted credit period ends, your subscription renews on the active plan unless the subscription is changed or canceled.
Canceling checkout
The code is redeemed only after Stripe Checkout is completed.
After closing or canceling Stripe Checkout, return to Billing and apply the code again.
Troubleshooting
When a code does not work, check that all of the following are true:
You are a team admin.
The code has not already been redeemed.
The code has not expired.
The hardware order was completed.
The hardware order has not been refunded or placed under refund review.
Still having trouble? Contact support and include your redemption code and the email address used for the hardware order.