I can't log into my account
Follow these steps if you are unable to sign into your CortexaNote account.
1. Check your login credentials
Make sure you have entered the correct email address and password. Check for spelling errors, extra spaces, and incorrect capitalization.
2. Use your original sign-in method
If you originally created your account using a third-party sign-in method, such as Google or Apple, continue signing in with that provider.
3. Reset your password
If you have forgotten your password, follow our password-reset guide here.
4. Check your internet connection
Ensure you have a stable internet connection before trying again. An unstable connection may prevent CortexaNote from signing you in.
5. Clear your browser cache and cookies
If you are signing in through the web platform, stored browser data may interfere with the login process.
a. Sign out of CortexaNote.
b. Clear your browser's cache and cookies.
c. Close and reopen your browser.
d. Try signing in again.
Clearing cookies may sign you out of other websites as well.
6. Check network and firewall restrictions
If you're using a workplace, clinic, or hospital network, your organization's firewall may block CortexaNote. Ask your IT department to confirm CortexaNote's required domains are allowed on your network.