After your recording has been transcribed, the original audio file is permanently deleted; we never retain audio files for any reason, and we have no access to them while you are on your recorder.

You can configure data retention in the Data Management settings in our web platform to delete visit history automatically after 1 to 90 days. This will delete all text records such as transcripts, notes, and any other inputs in your visit. The CortexaNote app does not currently offer a standalone retention setting; any changes made on the web will be reflected in your mobile app.

To delete raw recordings stored on your CortexaNote Recorder, connect the device to a computer using the provided cable and remove the files directly. Alternatively, if this is not convenient, you may upload the files to the cloud; the device will automatically clear local files once the upload is complete.

If automatic visit deletion doesn't fit your workflow, you can delete each visit manually. For more information on erasing your visit data, see here.