Disconnect any Bluetooth devices that you are not actively using during the visit. Other connected devices may interfere with microphone access or cause CortexaNote to use the wrong audio source.

An incoming call may interrupt CortexaNote’s access to your microphone. After the call ends, return to CortexaNote and confirm that the recording has resumed and audio is being detected. If CortexaNote is no longer detecting audio, stop the current visit and begin a new recording.