Note Output Issues
If your generated notes are incomplete or inaccurate, follow the steps below to identify and resolve the issue:
Step 1: Check the recording duration
Check the duration of your recording. If the recording is too short, CortexaNote may not have enough information to generate complete notes.
Step 2: Review the transcript
Check to make sure your transcript was captured accurately. If it is inaccurate or missing information, follow our Transcript Troubleshooting before continuing.
Step 3: Check your template
Make sure your template is properly configured. An incorrectly configured template may affect the structure and level of detail of your notes.
Step 4: Regenerate your notes
If there is nothing wrong with your recording, transcript, or template, select the three-dot menu (...) and then Regenerate to get an updated version of your notes.
Step 5: Contact support
Reach out to support with the details, screenshots, and any troubleshooting steps you have already tried here.
Transcript Issues
Transcript issues may result in a blank, incomplete, or inaccurate transcript. Open the Transcript tab and review its contents.
If nothing was transcribed, start another recording to troubleshoot the problem.
If the new transcript is accurate, the issue may have been isolated to the original session.
Confirm audio detection
Start a new session to test your microphone.
If sound was successfully captured, the problem may have been specific to the original session.
If no audio is captured, check your device's audio-input setting and confirm that the correct microphone is selected.
Lost audio cannot be retrieved. Confirm that CortexaNote detects audio before beginning future sessions.